Emma Clark, Glenegedale House, Islay, winner of HITA’s Hospitality Hero category in 2015
Since my husband Graeme and I took over the hotel in 2013 we have been fortunate to win a number of awards. We have received the VisitScotland and AA Five Star Gold award and Glenegedale was also named as the most Hospitable Bed and Breakfast in the West of Scotland by the VisitScotland Thistle Awards panel.
To be voted as the Highlands and Islands Tourism Awards Hospitality Hero last year was also a very proud moment.
These awards are a wonderful reward for the hard work, commitment and passion that goes into providing a personal and memorable experience for every guest who comes through our door.
But they also benefit the business as they make both myself and my husband even more motivated to continually exceed everyone’s expectations in an industry that is key to the economy of Islay.
I have found that even entering awards schemes like HITA can help businesses as they are great for networking, sharing some tips and for recognising best practice within the industry, which can provide a benchmark for people working in the sector.
I would encourage anyone involved in tourism in the Highlands and Islands to enter the HITA scheme and challenge yourself against the best. It will make your business always strive to improve instead of stagnating and the benefits will be felt by your staff, your clients and the industry as a whole.
The 2016 categories are –
- Most Hospitable Hotel
- Most Hospitable B&B/Guest House
- Best Accommodation Provider
- Best Informal Eating Experience
- Best Restaurant Experience
- Friendliest Pub/Bar
- Best Cultural Event or Festival
- Best Outdoor/Adventure Experience
- Tourism and Hospitality Hero
- Best Visitor Attraction
- Working Together for Tourism
- Best Sporting Event
- Innovation in Tourism
- Highland Rising Star
- Highland Ambassador
Twitter – @HiTourismAwards